Cancellation Policy

At EcoBase Hydroseeding Ltd, we aim to deliver professional, timely and compliant services for every client. To maintain efficiency and fairness across all projects, please note the following: • Cancellations: We require a minimum of 48 hours’ notice for any booking cancellation. Cancellations made with less than 48 hours’ notice may be subject to a call-out or preparation fee to cover allocated time and resources. • Rescheduling: Clients may reschedule their booking up to 24 hours before the agreed appointment, subject to availability. • Site Access: Clients are responsible for ensuring clear and safe site access at the agreed time. Delays caused by restricted access or unsafe conditions may result in additional charges or a postponed visit. • Weather Policy: As hydroseeding and erosion-control work are weather-dependent, we reserve the right to reschedule appointments in cases of adverse weather that could affect quality or safety. • Health & Safety: All work is carried out in line with current UK Health and Safety Executive (HSE) and Environmental Agency standards. • Refunds: Refunds are not available for materials already mixed or applied. Unused or non-prepared work may be credited or rescheduled at our discretion. EcoBase Hydroseeding Ltd is committed to maintaining professional standards, site safety, and environmental compliance across every project.

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