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Privacy Policy

1. Introduction

EcoBase Hydroseeding Ltd (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data.
This policy explains how we collect, use, store, and protect the information of our clients, visitors, and business partners — including property developers, local councils, landscapers, small contractors, and homeowners.

Our goal is simple: to handle your data responsibly, transparently, and in full compliance with UK Data Protection Lawand the UK General Data Protection Regulation (UK GDPR).

2. Information We Collect

We may collect and process the following information:

Personal Information:

  • Name, email address, phone number, and company details

  • Billing and payment details (for invoicing and account management)

Project Information:

  • Site address, project specifications, and service requirements

Website & Communication Data:

  • IP address, browser type, device information

  • Enquiry form submissions, chat interactions, and social media messages

We only collect data necessary to provide a professional and compliant service.

3. How We Use Your Information

We use your information to:

  • Communicate about project quotations, bookings, and site visits

  • Provide hydroseeding and consultancy services

  • Manage client accounts and process payments

  • Improve our services and website functionality

  • Meet legal and contractual obligations

  • Send service-related updates or aftercare guidance

We do not sell or share personal information with third parties for marketing purposes.

4. Lawful Basis for Processing

Under the UK GDPR, our lawful bases for processing your data are:

  • Contractual necessity: to deliver the service you’ve requested

  • Legal obligation: to comply with accounting, tax, and environmental regulations

  • Legitimate interest: to manage business operations and maintain client relationships

  • Consent: when you opt in to receive communications or marketing updates

5. How We Store and Protect Your Data

Your data is stored securely on encrypted systems and password-protected devices.
We regularly review our storage methods to ensure compliance with ICO (Information Commissioner’s Office)guidance.
We will retain your data only as long as necessary for the purposes set out above or as required by law.

6. Sharing Your Data

We may share your data only with:

  • Subcontractors and suppliers directly involved in your project

  • Payment processors and accounting platforms (for billing)

  • Local authorities or environmental regulators, if required by law

All third parties handling your data are bound by confidentiality and data protection agreements.

7. Your Rights

You have the right to:

  • Request access to the data we hold about you

  • Correct inaccuracies in your information

  • Request deletion of your data (where legally permitted)

  • Object to processing or withdraw consent at any time

To exercise your rights, email: info@ecobasehydroseeding.co.uk

If you’re unsatisfied with how your data is handled, you may lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

8. Cookies and Tracking

Our website may use cookies to improve performance, analyse traffic, and enhance user experience.
You can adjust your cookie preferences in your browser settings at any time.

9. External Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those third-party websites.

10. Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in our operations or legal requirements.
All updates will be posted on this page with the revised effective date.

11. Contact Us

For any privacy-related questions, contact:
EcoBase Hydroseeding Ltd
3rd Floor, 86–90 Paul Street, London, EC2A 4NE
📞 020 3962 2046
✉️ info@ecobasehydroseeding.co.uk

Closing Statement

We believe transparency builds trust — the same principle that drives our work in the field.
At EcoBase, we protect your privacy with the same care we apply to every site we restore: responsibly, securely, and with integrity.

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